Due to recent changes made by Apple, some new Mac computers are shipping without Rosetta pre-installed. This can occur on Macs with Mac OS 13 Ventura installed or when running the Mac OS 14 Sonoma public beta.
Rosetta allows older Intel applications to run on Apple silicon processors(M1,M2).
If you attempt to download and install current versions of desktop firmware updaters for Engine OS devices, you may be prompted to install Rosetta in order to proceed with updating your Engine hardware.
You may receive a prompt similar to the one shown below:
Click Install to proceed, then you will be able to run the desktop firmware updaters for Engine OS devices.
If you require further assistance, please contact technical support during live chat hours or open a support ticket.