Issues and Solutions

Access to Dropbox via Engine DJ Hardware

FEBRUARY 9, 2022
Engine DJ is aware of an issue preventing Engine DJ hardware from connecting to Dropbox.  Update: Firmware update v2.1.2 has been released to fix the Dropbox connection errors. If you have been experiencing difficulty connecting with Dropbox from your Engine DJ hardware, please ensure you are on firmware version v2.1.2 or higher.  All current Engine DJ device firmware can be downloaded from the link below. For update instructions, please visit our update guide, here.  https://enginedj.com/downloads
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macOS | Engine DJ Sync Manager is greyed out or drives cannot be accessed

FEBRUARY 3, 2022
macOS users may notice that the Engine DJ Sync Manager is unavailable or greyed out when they go to sync files with their drive. Or, they may either have no access to any functions within the sync manager or are unable to access any connected drives.  As is common these days, macOS security options are evolving and the Engine software may need to be enabled permission to access your hard disk and/or external drives before any files can be transferred. If this is not done when prompted during installation (options could have also changed during an OS update), it's easy to go into the macOS system settings and update the permissions.  Navigate to the Apple menu (top-left corner of the screen) > System Preferences Select Security & Privacy, then click the Privacy tab at the top On the left side of the window, find and select Files and Folders. You should then see Engine DJ in the right-side of the window. Click the lock in the bottom left-hand corner of the screen and enter your password before you can make any changes. Once unlocked, place a check in the boxes for Removable Volumes and Desktop Folder beneath Engine DJ. Click the lock again to save your changes. Restart Engine DJ and you should now have full access to the Engine DJ Sync Manager and your external drives. 
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PRIME 2 | Crossfader does not respond after updating the firmware

MARCH 21, 2022
Earlier versions of the Engine DJ OS included a crossfader enable/disable setting in the Control Center. However, because the PRIME 2 also features a physical crossfader assign switch on the front, the internal setting was removed in Engine DJ OS v2.1.0.  If the crossfader is disabled in the Control Center prior to performing the update, the crossfader will be stuck in a disabled state.  To correct this, a previous iteration of the Engine DJ OS will need to be installed on the device and the state of the crossfader will need to be changed before upgrading back to the latest Engine OS. Navigate to enginedj.com/downloads and download Engine DJ OS version 2.0, 2.0.1, or 2.0.2 from the list. For your convenience, you can use the links below to download v2.0.2 for the PRIME 2: PRIME 2 v2.0.2 - Windows PRIME 2 v2.0.2 - Mac PRIME 2 v2.0.2 - USB Install the earlier Engine OS. For instructions, please visit the link below: How to Update Engine DJ OS Power on the PRIME 2 and navigate to the Control Center by pressing and holding the View button or swiping down from the toolbar. Tap the X Fader button to enable it. The crossfader is enabled when the icon on the screen is lit up. Once enabled, simply power off the PRIME 2 and update back to the latest Engine DJ OS. The latest version will be available at enginedj.com/downloads. The crossfader should now be functional again. To disable the crossfader in Engine DJ OS v2.1.0 or higher, set both crossfader assign switches on the front to "Thru".
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